FAQs

Subscription

Please click here to contact us so we can cancel your subscription for you.

Subscriptions can only be cancelled after two orders have been processed (this protects us from those seeking a discounted purchase)

Log into your account and click on ‘Swap’ to change out a product in your subscription.

If the system is saying you do not have an account please create a new account. Your subscription products will be linked to it.

Any dramas with this, just contact us here

New products cannot be added to subscriptions at this point in time, only swapped. If you would like to add a product please contact us here

No these products are not included in the subscription program but you can purchase Pre-Loaded Naked Packs on subscription.

Please contact us here a few days before your next shipment is processed. We will send you an invoice for the product and add it to your next subscription shipment.

Become a coffee subscriber to be in the running to win. Every customer with an ‘Active’ (meaning not paused or skipping orders) has a chance at winning.

Account

Log into your account and update payment details.

If the system is saying you do not have an account please create a new account. Your subscription products will be linked to it.

If you are still having issues please contact us here so we can send you an account activation email.

Brew

Whole Bean will arrive as whole, complete beans that will require grinding. Whole beans are perfect for espresso machines that have built in grinders or for households that have a bean grinder. Buying your coffee in whole bean form means you have full control over the results.

Plunger grind is a course, ground coffee that is most suitable for households using pour-over drip filters or a French Press for their brews.

Espresso grind is a fine, powdery ground coffee that is suitable for espresso machines (that don’t have a grinder), moka pots, reusable coffee pods, aeropress & zero presses.

Plunger (course) grind coffee will be best for a French Press.

Espresso (fine) grind is great for espresso machines or for the optimal experience you can buy beans and grind them yourself.

Our Espresso (fine) grind should work well in your re-usable coffee pods but for optimal results we recommend grinding your own beans for the perfect grind size

Our Espresso grind is best for the Zero press.

Red Stag is our best selling coffee and Full Send is a close second.

Yes our Hog Choccie is Gluten Free so get into it!

We recommend consuming your Naked Pack of Pre-Loaded Drip Filters within 6 weeks of opening. Ensure you seal the packet between use.

We recommend storing your coffee in a cool, dry place out of direct sunlight. Once opened store in an airtight container.

Our coffee is roasted in small batches and leaves our warehouse with a Best Before date usually being around 8 weeks from the date of roasting. The flavour of coffee is best when freshly processed, so it's ideal to purchase in quantities that will last you 2-4 weeks.

Ordering

We do not offer samples of our coffee but all first time orders will get a sample of our Pre-Loaded Drip Filters. We also offer discounted coffee bundles so you can try a few flavours at a cheaper price.

We offer mix packs randomly throughout the year for special occasions but you can easily bundle any coffee products and create your own mix pack.

Dog & Gun Coffee currently ships all over the world. However we cannot guarantee that Australia Post will service your country but we will let you know!

To change any details regarding your order please contact us here

You should receive a confirmation email directly after purchase. Please check your junk/spam folder.

Yes, Dog & Gun Coffee ships to the US.

You will receive a tracking number in your email (check junk/spam folder) once your order has been processed. Alternatively you can contact us here

To change any details regarding your order please contact us here